I don't need branding because..."I own a small business." "My sales people are my brand." "We're in a business to business segment." "We're a non- profit." If you think any one of these statements means the organization in question doesn't need branding; think again.
Branding is no longer a strategy employed only by the large and elite firms on Madison Avenue. The brand development and management process is a simple and effective way to manage your businesses image, messaging and position in the marketplace. Here are the elements you need to execute a basic brand management plan.
Customer Insights: In defining your brand, this is the most critical piece and should include both loyal and potential customers. Can't hire a research firm? Offer a free lunch and have potential customers participate in a round table. Ask them to tell you what the optimal business/product experience would be.
Brand Promise: Are you the biggest, the fastest, the smartest, or the best value? What is your commitment to your customers? Write it down in a concise, lingo-free statement. Post it around your organization, give it to your ad agency and be sure it's in new employee orientations.
Brand Identity Guidelines: Apply your new statement everywhere–the voice mail system, the trucks, the emails, the website, the labels, etc. Brand guidelines should include tone (e.g. energetic, soothing, precise). Identify the words and messages you want to repeat (e.g. service, solutions, custom, proprietary). Set communication standards including logos, colors, and imagery. And, be consistent. Give your customers every chance to experience your brand at its very best. Congratulations...you are now managing your brand!
-Source: AccuTips.com